System Support Analyst

  • Competitive
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • Natixis UK Internships
  • 10 nov. 18

Natixis UK is looking for a(n) System Support Analyst

Natixis is the international corporate, investment, insurance and financial services arm of Groupe BPCE, the 2nd-largest banking group in France with 35 million clients spread over two retail banking networks, Banque Populaire and Caisse d'Epargne. With more than 16,000 employees, Natixis has a number of areas of expertise that are organized into three main business lines: Corporate & Investment Banking, Investment Solutions & Insurance, and Specialized Financial Services. A global player, Natixis has its own client base of companies, financial institutions and institutional investors as well as the client base of individuals, professionals and small and medium-size businesses of Groupe BPCE's banking networks.


Key Role
To provide first level support and guidance to users of all decentralised IT equipment and services.
- Support, roll out and maintenance of all desktop equipment
- Trade floor user support including Market Telephony
- User assistance and guidance
- Application of security updates
- Regular hardware and software audits
- Analysis, problem solving and escalation if / when necessary
- Working with other members of IT department to provide technical assistance when required.
- Regular moves and changes
Decision making scope:
- The job holder will be expected to make recommendations concerning the service provided to users
Reporting:
- Assistance with the production of monthly reporting
- Other progress updates to immediate management as deemed necessary
Review of work:
- Annual review with Support Manager.
- Annual half year objective review with Support Manager
- Regular liaison with the Support Manager.
All actions where appropriate to this position must be compatible with Natixis carrying out business in accordance with the FCA Principles for Business which are available on the FCA website and detailed in the Natixis UK compliance manual.
Provision of first level technical and user support to all UK Natixis staff (including UK subsidiary companies abroad).
Management of Help Desk application and ensuring that all calls are logged.
Regular updates of applications including virus updates and security patches.
Assistance with the preparation of written reports recommending action where appropriate to improve security,
resilience or performance or to reduce operational risk.
Estimated time allocation is as follows:
- 70% Providing first level support to Natixis users
- 20% EMEA IT to IT support
- 5% Training
- 5% Other tasks including project work
- Hours: Shift rotation to be worked between 07:00h and 19:00h Monday to Friday (standard 40-hour week excluding one hour for lunch)
- 0700hrs – 1600hrs
- 0800hrs – 1700hrs
- 1000hrs – 1900hrs


Profile:

Work
- Previous PC Support experience in financial environment
Skills
- Good global knowledge in the IT field (Ideally a degree in the IT field or Microsoft Certification in Workstation \ Server).
- Good people skills (able to deal with range of users at all levels)
- Able to identify potential problems before they arise and take corrective action
- Able analyse trends and estimate future needs
- Able to make well thought out recommendations based on sound conclusions
- Good organization skills
- Willingness to learn.
- Show good team spirit
Contractual plus flexibility required in order to meet operational requirements and business needs
Hours: Shift rotation to be worked between 07:00h and 19:00h Monday to Friday (standard 40-hour week excluding one hour for lunch)
- 0700hrs – 1600hrs
- 0800hrs – 1700hrs
- 1000hrs – 1900hrs