• Competitive
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • Standard Chartered Bank
  • 2019-05-20

Technology Business Relationship Manager

  • Lieu de travail : Londres, Angleterre, Royaume-Uni
  • Salaire : Competitive
  • Type de contrat : Plein-temps

Technology Business Relationship Manager

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Service Management:
  • To understand the customer business needs and how these are met by the services provided
  • To agree on customer expectations and satisfaction criteria and ,managing internal customers expectations
  • To work with Tech Ops & End User Services to provide quality service delivery to customers satisfaction.
  • To address customers problems and complaints quickly and professionally, ensuring resolution is provided to the customers satisfaction
  • To ensure services are being delivered in line with IT minimum control standards
  • To support all entries on UK EUS register are compliant with established policies and serve as support for compliance processes

Project Management:
  • Ensure full awareness of projects and potential projects which may affect service levels and or impact the customer

Key Relationships:
  • Direct reporting of all IT business relationship management related issues along with any project related enhancements and initiatives
  • To ensure production service delivery or project implementation issues are addressed and resolved
  • To communicate feedback on customer perception of IT service delivery performance and to resolve issues arising
  • Tech Ops to provide service level metrics and management information
  • Team Leaders & Project Managers
  • IT service centre
  • PSS and Global service managers
  • Business heads

Other Responsibilities:
  • Delivery of IT services to agreed service levels within agreed SCB IT budget
  • Chairing monthly service review meetings with various business departments to engage and gauge the service delivery of the IT services that are agreed in the SLA

Our Ideal Candidate
  • Knowledge of ITIL
  • Knowledge of MS Office

Apply now to join the Bank for those with big career ambitions.