We're looking for a talented Senior Technical Architect to join DWP's Digital Channels project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services.
What is Digital Channels?
Digital Channels is a key enabler in DWP's journey to becoming a modern, digital organisation. And it's big. We're redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120million transactions each year, rising to 210million by 2022/23.
With a focus on intelligent technology, citizen-led design, and automation, we're developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.
*** Please click this link http://bit.ly/2MTD3yG to register and join us for our Digital Channels Recruitment Webinar on Thursday 22 August 2019 and learn more about how we're redesigning the way people interact with DWP. ***
You'll join our brilliant Document Management team
The Document Management team is responsible for DWP's physical and digital document services. We're removing and reducing the Department's reliance on paper channels (printing, post and scanning).
It is massive. We look after all of the DWPs printing activities and have responsibility for all scanning, indexing, storage and retrieval of documents. This currently totals over 1 billion records, all maintained to the highest standards of information security.
We intelligently index over 700,000 items per day, and manage data capture, storage and legitimate data sharing across Government. In terms of contact management and document repository systems, there is nothing like this anywhere else in public or private sectors.
And we're innovating. We use automation techniques like machine learning, optical character recognition and cognitive tools to support our frontline colleagues and to speed up responses to our customers, including some of society's most vulnerable people
You and your role
As a Senior Technical Architect you will help DWP make the best use of existing technology, and make considered decisions about future technology investments needed to transform our technology architecture. You will support the development of DWP's Architecture practice by sharing best practice and reference architectures to ensure consistency and coherence of architecture design across DWP.
You will build relationships and work collaboratively with Enterprise Architects, Domain Architects, Lead Solution Architects and engineering teams to implement the solutions according to agreed and approved architecture designs.
You are comfortable working in multi supplier environment/platform, managing high-level stakeholder requirements through to solution design and on to implementation and delivery.
And you'll relish the challenge of working for the UK's largest government department, one with responsibility for over £170 billion worth of payments, and for products and services used by millions of people.
What skills, knowledge and experience are we looking for?
For this role we welcome applications from those with practical experience of AT LEAST ONE of the following 'specialisms', with skills / knowledge across the others also desirable:
Where will you work?
You'll join our team at our digital hub in Sheffield.
Easy-to-reach and with great facilities, all our Digital hubs have their own character and community. Get in touch to find out more.
We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.
In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.
We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.
CLICK APPLY for further information and to start an application on Civil Service Jobs.
If you have any questions of you want to discuss the role before you apply get in touch via