First Response Advisor




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Bolton




Reporting To: Shelley Pugh




Description



At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:



Reward platform - discounts for over 800 retailers



25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)



Development, training, and professional qualifications



Davies Group are looking for a professional individual who can undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams.




What will your day look like:



Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mind

Accurately input new claims that are received within service guidelines

Call customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary reminders

Manage company claim related email inboxes and handle inbound calls

Contribute positively to both great teamwork and a good overall culture

#INDUKI




Knowledge and Abilities:



Strong written and verbal communication skills with good customer service skills

Ability to work in a fast-paced environment, with a focus on consistently achieving targets

Strong problem-solving skills

IT proficiency and a good eye for detail




Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan