Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

At Strata Solicitors, we are committed to delivering exceptional service and achieving excellence in everything we do. As a Claims Analyst, you will play a key role in supporting the performance, efficiency, and continuous improvement of our claims operation, helping us maintain our reputation as a trusted partner to our clients.

This role can be based from either our Blisworth or Tamworth office , with home-working flexibility and ad hoc travel to the office as required.

How you'll make an impact

Working closely with the Claims Management team, you will provide analytical, operational, and administrative support to ensure the smooth running of the claims function. You will contribute to service delivery, performance reporting, process improvement, and client relationship management, whilst supporting the team in achieving key business objectives.
Key Responsibilities

• Partner with Claims Managers and the wider management team to deliver an exceptional client experience.
• Act as a key point of contact between claims handlers and management, ensuring effective communication and efficient workflow management.
• Support the day-to-day coordination of incoming and existing claims to maximise operational efficiency.
• Produce and analyse claims statistics, management information, and performance reports to support business decision-making.
• Maintain accurate claims and client data, ensuring the highest standards of data integrity and reporting.
• Assist in the preparation of internal reports, client-facing reports, and service review documentation.
• Develop and document procedures to support consistent and compliant ways of working.
• Build and maintain strong relationships with clients and internal stakeholders.
• Monitor and support compliance with office procedures, client service level agreements (SLAs), and key performance indicators (KPIs).
• Assist with claims payment authorisation processes in line with agreed controls and governance requirements.
• Provide ad hoc administrative and operational support to the wider team as required.
• Support Claims Managers with service delivery initiatives, management information, and reporting requirements.

About you

We're looking for a proactive and detail-oriented individual who thrives in a fast-paced environment and enjoys working collaboratively to drive positive outcomes.

Essential:

• Experience within a motor claims handling environment.
• Strong attention to detail and excellent organisational skills.
• Ability to analyse data and produce meaningful reports and insights.
• Strong communication and stakeholder management skills.
• A proactive, solutions-focused approach with the ability to prioritise effectively.
• Eligibility to work in the UK.

Desirable:

• A Law degree or equivalent insurance qualification.
• Experience working within a legal, insurance, claims management, or related environment.
• Previous experience supporting team performance, process improvement, or operational reporting.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)