Claims Service Advisor - Commercial Claims



Are you an experienced Claims Handler with a background in UK commercial insurance claims?



Do you enjoy advocating for clients, navigating complex claims, and delivering positive outcomes? If so, we'd love to hear from you!



We have an exciting opportunity to join our Commercial Claims team, working on a hybrid basis with the flexibility of working from either our Leeds, Glasgow or Manchester offices.



This role offers the chance to manage a varied portfolio of claims, build strong client relationships and develop your expertise across a range of commercial insurance products.




Aon is in the business of better decisions



At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.




What the day will look like



As a Claims Service Advisor, you will play a key role in supporting our commercial clients through the claims journey, ensuring claims are handled efficiently and resolved to the best possible outcome.




Your responsibilities will include:

• Managing a portfolio of commercial insurance claims from notification through to settlement.


• Providing advice and advocacy to clients, helping them navigate the claims process and achieve favourable outcomes.


• Reviewing policy coverage and handling claims within delegated authority limits.


• Liaising with insurers, loss adjusters, solicitors and other key stakeholders to drive claims forward.


• Managing claims in line with FCA requirements, relevant protocols and Claims Portal processes.


• Maintaining accurate electronic claim records and ensuring reserve levels are regularly reviewed.


• Supporting colleagues and clients with technical claims guidance and market insight.


• Ensuring all activities are carried out in accordance with Aon policies, procedures and regulatory requirements.

How this opportunity is different



This is an opportunity to join a highly experienced and collaborative claims team where your expertise will be valued and your development supported. You'll work with a broad range of commercial clients, giving you exposure to varied and often complex claims scenarios while building specialist knowledge across different classes of business.



Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant and more valued.




Skills and experience that will lead to success

• Experience handling UK commercial insurance claims, particularly liability and/or property claims.


• Strong understanding of the claims process and relevant market practices.


• Excellent communication and relationship-building skills, with the ability to engage confidently with clients and stakeholders.


• Strong negotiation and influencing skills.


• Highly organised, with the ability to manage a varied workload and competing priorities.


• A proactive approach and the ability to thrive in a fast-paced environment.


• Knowledge of FCA requirements and claims handling best practice.

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