Join us as a Customer Service & Operations Analyst in Premier 24

• We'll look to you to provide analytical insight, operational support and excellent customer outcomes across a range of customer service, business management and workforce activities
• You'll use data, reporting and process expertise to identify opportunities for improvement, support decision-making and help deliver an efficient, compliant and customer-focused service
• Alongside your analytical responsibilities, you'll contribute to key operational activities including workforce planning, recruitment support, capability initiatives and leadership communications
• We're looking for a detail-oriented individual with strong analytical skills, the ability to manage multiple priorities and a passion for improving customer and colleague experiences

What you'll do

In this role, you'll combine customer service expertise with analytical insight to support business performance, operational effectiveness and customer outcomes within Premier 24. You'll be responsible for producing, interpreting and maintaining management information, supporting operational processes and identifying opportunities for continuous improvement.

You'll also:

• Produce, analyse and maintain management information, performance reporting and operational insights to support business objectives
• Act as a subject matter expert for operational systems, ensuring reporting accuracy, data integrity and effective governance within Premier 24
• Process customer and operational activities accurately, ensuring compliance with regulatory and business requirements
• Lead recruitment and onboarding activity, working with stakeholders to deliver a positive and efficient colleague experience
• Contribute to training, capability and continuous improvement initiatives that enhance colleague performance and customer outcomes
• Prepare communications, presentations and reporting that support leadership engagement and decision-making
• Identify opportunities to improve processes, controls and customer experiences through data-led recommendations
• Act as an extended member of the Premier 24 Training & Capability Team, providing ad hoc support and contributing to the successful delivery of team objectives

The skills you'll need

We're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you'll have experience within a customer service, operations or financial services environment, together with strong analytical and organisational skills with a knowledge of the Premier customer and business area.

You'll also demonstrate:

• Strong analytical and problem-solving skills with the ability to turn data into meaningful insight
• Excellent attention to detail and the ability to manage competing priorities
• Strong knowledge of Microsoft Office, particularly Excel
• Effective communication and stakeholder management skills with evidence of prioritisation
• Experience producing management information and performance reporting
• A continuous improvement mindset and the ability to challenge existing processes constructively
• Knowledge of regulatory, compliance and data protection requirements within a financial services environment

Hours
35

Job Posting Closing Date:
17/07/2026

Ways of Working:Hybrid