An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Junior Collections Analyst supports the Accounts Receivable and Collections function by helping to maintain accurate financial records, recover outstanding balances, and support customer account management activities. The role is responsible for processing and reconciling financial transactions, preparing invoices and supporting documentation, maintaining accounting records, and assisting with the resolution of customer queries and account disputes. The successful candidate will use a variety of business systems to input and analyse data, produce reports, conduct research, and support collections and billing activities. Working closely with customers and internal stakeholders, the role contributes to reducing aged debt, improving cash collection performance, and ensuring the accuracy and integrity of financial information. This position offers an excellent opportunity to develop experience within accounting, billing, and collections in a global business environment.

Responsibilities

• Proactively manage the collection of overdue balances to support cash flow and reduce aged debt.
• Engage with customers and manage escalation activities to support timely resolution of outstanding balances.
• Support dispute resolution and account clean-up activities to ensure accurate customer account records.
• Assist with the recovery of historic receivables.
• Contribute to reducing aged debt and improving cash conversion performance.
• Prepare summaries and reports relating to aged debt and collections activity.
• Attend meetings and provide updates on collection performance, outstanding issues, and recovery activities.
• Follow up with internal teams to resolve outstanding customer queries and billing issues.
• Liaise with Contract Administration, Sales, and offshore teams to support collections and account management activities.
• Assist with billing processes, cash applications, and collections activities across other companies as required.
• Support internal and external audit requests by providing accurate financial information and documentation.

Qualifications

• Follow established Desktop Procedures, policies, and guidelines, ensuring compliance with operational requirements and initiating procedure updates whenever required.
• Actively identify opportunities for process improvement and contribute to the enhancement of existing procedures and controls.
• Deliver services in accordance with applicable Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Drive process efficiency through the identification of improvement opportunities and the application of industry best practices.
• Review customer contracts and respond to client queries within agreed service levels.
• Demonstrate strong attention to detail and a commitment to maintaining accurate records and documentation.
• Build effective working relationships with internal and external stakeholders to support service delivery and issue resolution.
• Prioritise workload effectively while managing multiple tasks in a fast-paced environment.
• Use business systems and reporting tools to support operational activities and provide accurate information when required.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.