Overview

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

The IT Application Support Co-op will support the Case Management Systems team with the daily administration and improvement of enterprise applications used across the firm. The co-op will gain hands-on experience with user access, troubleshooting, reporting, testing, documentation, and process improvement while working with IT colleagues and business users.

Responsibilities:

• New-hire setup: Support the weekly setup process by tracking required accounts and access, maintaining onboarding checklists, and documenting common issues.
• 3E support: Process and track User Security Grid access requests and assist with standard 3E data and reporting requests via SQL queries, including initial quality checks and formatting.
• Notifications: Develop and maintain the Legal Notification Catalogue, documenting purpose, owners, recipients, triggers, schedules, and related systems; assist with configuration, testing, and recipient-list updates.
• Intapp Walls support: Review recurring errors using established procedures and Integration Builder logs, correct routine data issues, document resolutions, and escalate more complex issues.
• Workspace cleanup: Support Case Folder and Microsoft Teams workspace cleanup and lifecycle activities, including Teams GUID deletion requests and related tracking.
• Ticket analysis and improvement: Review recurring support tickets for trends, categorization issues, documentation gaps, and opportunities to improve support processes.
• Documentation and collaboration: Update procedures, troubleshooting steps, and knowledge resources, and assist with additional application support and process-improvement projects.

Qualifications:

• Current student pursuing a degree in Information Technology, Information Systems, Computer Science, Business Analytics, or a related field.
• Interest in enterprise applications, business systems, application support, and process improvement.
• Strong analytical and problem-solving skills, attention to detail, and ability to follow established procedures and guidelines.
• Strong written and verbal communication skills, customer service orientation, and ability to work collaboratively with colleagues at different levels of the organization.
• Self-motivated, organized, and able to manage multiple assignments in a fast-paced environment.
• Proficiency with Microsoft Office; familiarity with ticketing systems, databases, reporting tools, or enterprise applications is a plus.
• Ability to handle confidential information with discretion.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Analysis Group embraces equal opportunity. We are committed to building teams that bring a variety of backgrounds, perspectives, and skills, as we believe that a strong and inclusive workforce directly supports our goal of providing the highest-quality work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other class protected under applicable federal, state, or local law, and we encourage candidates of all backgrounds to apply.

This role is compensated at an hourly rate of $23.

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