Job Description

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.

As a Technical Project Manager III in the Commercial & Investment Bank Healthcare Payments Technology team, you will partner directly with the Application Owner to drive the successful, secure and well-governed delivery of a strategic healthcare payments platform. You will help break down complex security, compliance, and engineering objectives into manageable tasks, coordinate cross-functional remediation, and keep risk, audit, and release commitments on track. Leveraging your understanding of technical principles and the software delivery lifecycle, you will support vulnerability and findings remediation (FARM), problem and change management, PDLC/SDLC governance, and stakeholder reporting. Your analytical reasoning and adaptability will help you navigate ambiguity, while your strong communication and stakeholder-management skills will keep engineering, product, operations, audit, and leadership aligned. You will contribute to operational plans and risk-management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Partner with the Application Owner to analyze and break down complex security, technical, and operational objectives into manageable, trackable tasks, applying critical thinking and problem-solving skills.
• Support end-to-end remediation of FARM (Findings & Risk Management) security findings - triaging by severity (S1-S5) and SLA, coordinating fixes with engineering teams, tracking due dates, and driving findings to closure.
• Help manage the vulnerability remediation program - CVE and dependency findings across the codebase - by prioritizing risk, coordinating upgrades, and maintaining clear status and evidence trails.
• Assist with PDLC/SDLC governance - tracking releases, sprint health, commit trends, and delivery milestones; helping maintain Jira workflows, automation rules, and project governance for the InstaMed program.
• Support Problem and Change Management activities, including coordinating ServiceNow change requests, tracking incidents and problem records, and ensuring follow-through on corrective actions.
• Produce clear, concise, and compelling status communications and dashboards across varied mediums - executive summaries, Confluence pages, Excel/PowerPoint reports, and email - translating technical detail for non-technical and leadership audiences.
• Participate in stakeholder management, fostering productive working relationships with cross-functional engineering, product, operations, audit, and business stakeholders to drive mutually beneficial outcomes.
• Assist in risk management by helping make informed, well-documented decisions in line with the firm's risk-management practices and policies, ensuring program success and compliance.
• Help optimize allocated resources - people, time, and tooling - to plan, schedule, and progress remediation and delivery initiatives, including supporting automation that reduces manual effort.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate project planning and risk synthesis (e.g., drafting plans, RAID, and status narratives), validating outputs and handling data according to sensitivity requirements.
• Promotes reuse-first, AI-assisted practices for project governance artifacts and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in technical program/project management, supporting complex technology projects and programs in a fast-paced environment.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Proven ability to use analytical reasoning and problem-solving techniques to break objectives down into manageable tasks and track them to completion.
• Demonstrated technical proficiency and a functional understanding of the software delivery lifecycle (SDLC/PDLC), application security concepts, and risk/findings management.
• Exceptional written and verbal communication skills, with the ability to translate technical content into clear, concise updates for technical and non-technical audiences.
• Experience working with diverse stakeholders and establishing productive working relationships with cross-functional teams, clients, and program governance.

Preferred qualifications, capabilities, and skills

• Financial Services or healthcare payments background.
• Familiarity with security and risk concepts - vulnerability/CVE remediation, FARM or equivalent findings systems, and audit/compliance frameworks (SOC 2, PCI DSS, NIST, ISO 27001, HITRUST).
• Exposure to cloud (AWS), CI/CD, and Bitbucket/Git-based development workflows.
• Experience with automation and scripting (e.g., Python) and AI tools such as Claude Code and LLMs to streamline reporting and remediation workflows.
• Advanced PowerPoint, dashboarding, and data-visualization skills.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.