Company Description



We are seeking a skilled, solutions-oriented
Home Automation Programmer & Service Technician to program, support, and maintain high-end residential automation systems. This role blends technical expertise, documentation, client interaction, and remote troubleshooting.



This position requires a genuine passion for the client experience, a love for technology, a can-do attitude, a positive demeanor, and the ability to accept and apply constructive feedback. Due to the nature of the work, hours may occasionally extend beyond the typical workday-often without advance notice-when urgent issues arise or systems require immediate attention.




Job Description

• Program and configure automation systems including Lutron (HomeWorks QS/QSX, RadioRA 2/3), Savant, Control4, Crestron, and related subsystems.


• Develop and load system code, user interfaces, and configuration files.


• Prepare and pre-configure equipment and devices prior to deployment.


• Install, troubleshoot, and support integrated lighting, AV, control, and network systems.


• Configure devices using IR, IP, and RS-232 control protocols.


• Perform system testing, calibration, and commissioning for new installations.


• Provide on-site and remote service support, including diagnostics, processor checks, and guided client troubleshooting.


• Deploy, configure, and manage complex wired and wireless networks, including switches, access points, firewalls, VLANs, and IP management.


• Create and maintain accurate documentation, including device lists, wiring schedules, network maps, and secure password repositories.


• Communicate clear, timely updates on project status, service actions, and follow-ups.


• Uphold the company's commitment to delivering a seamless, positive client experience.

Qualifications

• 3+ years of experience in home automation programming or service.


• Proficiency in Lutron programming, Savant, Control4 Composer, Crestron, and IR/IP/RS-232 configuration.


• Solid understanding of AV integration, low-voltage systems, and foundational networking.


• Experience deploying and managing enterprise-grade wired and wireless networks.


• Ability to read and interpret wiring diagrams, schematics, and technical plans.


• Strong command of Microsoft Office and Adobe applications.


• Valid driver's license and reliable transportation.


• Ability to travel locally and occasionally overnight.


• Flexibility to work extended hours when needed-often without prior notice-due to system failures, client emergencies, or time-sensitive technical issues.


• Strong technical aptitude across multiple system types and disciplines.


• Organized, proactive, and able to manage tasks independently.


• Excellent client-facing communication and professionalism.


• Ability to absorb feedback, adjust quickly, and remain composed in dynamic environments.


• Strong analytical and creative troubleshooting abilities.


• Positive, team-oriented mindset with passion for technology and service.


• Comfortable working in a fast-paced environment with shifting priorities, including urgent system needs.

Additional Information




Salary Range: ~$100K+


Status: Full-time, in office and in the field for deloyments as needed.


Hours: 40 hours per week