Job Description

Join Lifestyle Experiences to help bring customer-first card benefits and partnerships to life through standout experiences. You will support strategy and execution across key moments that drive engagement and business impact.

As a Senior Associate, Card Experiential Product Strategy in Lifestyle, you support the strategic development and delivery of customer experiences and partnerships across the year. You collaborate across branded card teams, Chase Media Solutions, and agency partners to translate priorities into clear plans and high-quality execution. You use insights and strong operational discipline to help ensure experiences are customer-centered, economically sound, and aligned to business goals.

Job responsibilities

• Work cross-functionally within the Lifestyle Experiences team and various Chase branded cards (Ink, Sapphire Reserve for Business) as well as Chase Media Solutions to develop and implement a core experiential strategy that ladders up into both card product and the firm's key objectives, while maintaining a customer-first approach
• Effectively communicate our strategic roadmap with internal stakeholders to ensure alignment on execution, prioritization, and to drive buy-in for key business decisions
• Develop, inform, and shape presentation materials including, but not limited to strategic partners, customer events and card benefit initiatives
• Collaborate with cross-functional teams, lines of business, and external agency partners to ensure initiatives are laddering up into north star objectives and activated with operational excellence
• Understand profit and loss and economics of customer benefits to inform prioritization and strategic partnerships
• Leverage results, customer insights, and competitive insights to develop strategic offerings
• Engage in working groups, problem solving and brainstorming sessions that prepare analysis to support leadership decision making
• Contribute to and help create executive communication materials for senior management and present project analyses and recommendations to senior executives
• Exercise sound judgment, anticipate bottlenecks, evaluate and mitigate potential risks

Required qualifications, capabilities, and skills

• 3+ years experience in a strategy or experiential role within a complex and dynamic environment
• Strong interpersonal and influencing skills, with the ability to interact with colleagues at all levels
• Exceptional communication and presentation skills with the ability to clearly story tell using tools like PowerPoint, Keynote, Google Slides, etc.
• Proficiency to identify issues and resolve them with a sense of urgency as a great team player
• Ability to define and drive a delivery roadmap inclusive of milestone deliveries and the associated status reporting
• Must be flexible and able to deal with multiple, changing priorities independently with minimal supervision and have the ability to inspire collaboration among teams

Preferred qualifications, capabilities, and skills

• Strategy experience with deep intellectual curiosity, and strong end-to-end generalist problem solving skills
• Passionate and knowledgeable about events, tentpoles, and cultural experiences industry
• Passionate and knowledgeable about competitive industries including credit card points, loyalty, and membership rewards programs

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.