This well-established national organisation is a leader within its industry, delivering critical technology services across Australia. With a strong focus on innovation, security, and customer experience, they offer a collaborative environment where technology professionals can develop their skills while contributing to large-scale enterprise operations.
Your new role
In this exciting new role, you will be:
- Providing L2 technical support for complex incidents and service requests escalated from L1 support.
- Acting as a technical escalation point, providing guidance and mentoring to junior team members.
- Troubleshooting and resolving issues across M365, Entra ID, Active Directory, Intune, Windows, and enterprise applications.
- Managing identity and access management activities, including user provisioning and authentication troubleshooting.
- Performing root-cause analysis and implementing long-term solutions to recurring issues.
- Contributing to automation initiatives and continuous service improvement activities.
- Supporting change initiatives, platform upgrades, and technology refresh projects.
To be successful in your application, you will need:
- Previous experience supporting enterprise IT environments in a L2 support capacity.
- Strong experience administering M365, Entra ID, and Active Directory.
- Experience supporting Intune, Windows 10/11, and endpoint management platforms.
- Strong troubleshooting skills across Microsoft technologies, networking fundamentals, and identity services.
- Excellent communication and stakeholder engagement skills.
- The ability to work effectively within a collaborative team environment while managing competing priorities.
You'll join a supportive national technology team within a large enterprise environment, gaining exposure to modern workplace technologies and large-scale IT operations. Working in a collaborative team, you'll benefit from a hybrid working arrangement, strong career development opportunities, and the chance to contribute to ongoing technology improvements.
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to sally.beautyman@hays.com.au.
#3013576
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
