Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Gestion des opérations

Intitulé du poste

VIE - Client Operations Officer H/F/D

Type de contrat

VIE

Durée (en mois)

24

Date prévue de prise de fonction

01/02/2026

Poste avec management

Non

Missions

The VIE contract in short:

According Business France's eligibility conditions, the Volontariat International en Entreprise (VIE) is an assignment in a French company operating overseas for professionals between the age of 18 and 28 who are European Economic Area nationals (EU + Norway, Iceland und Liechtenstein).

For further information about the eligibility conditions to this programme, we invite you to go to Business France website.

PLEASE NOTE: your application must be submitted in English to be considered by our non-French speaking teams.

The team and missions:

Part of the Banking Services & Operations department, the Securities Services Holdings team plays a crucial role in providing comprehensive solutions for the lifecycle of securities transactions.

We cater to a diverse clientele including investment companies, asset managers, and institutional investors like insurance and pension funds. Our team focuses on ensuring operational efficiency and accuracy, actively managing service quality through rigorous controls and proactive problem-solving. We handle complex securities processing, corporate actions, and custody services, interacting closely with clients to address their needs and coordinating with internal departments for seamless service delivery. We are also responsible for maintaining up-to-date documentation and supporting the strategic development of our services to enhance client relationships and drive business growth.

In this context, your main missions will be:

• Preparation and processing of information on corporate actions
• Recording or approval of securities purchases/sales of registered shares, custody account transfers and changes of address
• Processing of corporate actions/income events in euros/currency
• Ensuring and exercising deputies as well as one-on-one checks
• Reporting and escalating risks and problems on production systems
• Communication on a global level with market participants
• Consolidation of customer orders
• Preparation and control of transaction statements
• Execution of balance reconciliations
• Processing of requests from internal and external interfaces
• Development and documentation of process improvements
• Collaboration in department-specific projects

Benefits:

CACEIS Bank Germany Branch offers to its VIEs the following benefits:

• Paid German courses
• Home office allowance
• Reduction on the Deutschland ticket
• Access to a lot of gym clubs with reduced prices (EGYM Well Pass)
• 6 weeks of vacation per year
• Flexible working hours
• International work environment

Localisation du poste

Zone géographique

Europe, Allemagne

Ville

München

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

Degree in Business Administration / Business Economics (favorably focus on banking/capital markets or banking experience)

Niveau d'expérience minimum

0 - 2 ans

Expérience

A first experience in Project Management and/or Process Management is an advantage.

Compétences recherchées

Hard Skills:

• Understanding of the financial industry acquired thanks to a first working experience in the sector (internship, apprenticeship or first job)

Soft Skills:

• Excellent verbal and written expression - service orientated
• High degree of independence and engagement
• Team-oriented, secure and convincing manner
• Goal oriented and commitment to structured work methodology
• Flexibility and self-organized in dealing with new tasks
• High quality awareness, analytical

Outils informatiques

Profound knowledge in Word, Excel and Power Point

Langues

Very good knowledge of German and English (spoken and written)