Process Planning & Management Professional (Team III) Process Planning & Management Professional (Team  …

China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Last application, 15 Sep 20
Base salary + discretionary bonus
China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Last application, 15 Sep 20
Base salary + discretionary bonus
Process Planning & Management Professional (Team III)

Responsibilities

  • Initiate, lead and involve in product and/or process innovative projects
  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Act as a bridge between Fintech Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
  • Establish detailed User Acceptance Test plans and test scripts / procedures; coordinating such testing for branches / non-branch end users
  • Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
  • Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint

Requirements

  • Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 2 years relevant experience in banking or financial industry
  • Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
  • Strong knowledge of Investment / Insurance systems, Investment / Insurance products, and related regulatory requirements on the selling processes
  • Proficiency in both written and spoken English and Chinese (including Mandarin
  • Experience in procedural manual writing is an advantage
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Self-initiated, with good negotiation, communication and interpersonal skills
  • Customer-oriented and able to work under pressure
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