Senior Manager, Digital Project Management (Business Banking) Senior Manager, Digital Project Management  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 21 Sep 20
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 21 Sep 20
Competitive
Senior Manager, Digital Project Management (Business Banking)
Job Responsibilities:
  • Be business owner to define project scope, develop business case, solicit management buy-in, propose user requirement, monitor project implementation and ensure seamless deployment to business banking customers
  • Define customer pain point and develop digital journey and translate them into process re-engineering and system enhancement opportunities
  • Establish a digital drive sales and services model leveraging new technology, such as Chatbot, mobile banking, online applications
  • Engage various stakeholders from products, channels, IT, operation, risk etc and make business decision to resolve problems during project implementation.
  • Manage project rollout with a clear line of sight on customer experience, training and frontline communication
  • Standardize and streamline business processes across various customer touchpoints , apply relevant methodology to automate and digitalize the workflow in order to improve customer satisfaction & business efficiency
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Lead the development of the future mode of banking operation in fintech environment
Job Requirements:
  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 8 years' solid working experience in project, process and channel management in financial industry
  • Excellent influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Tech savvy and able to translate business needs to IT requirement
  • Exposure in commercial banking business will be a plus
  • Less experienced candidate will be considered as Manager role


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