Description and Requirements

Business Systems Analyst

Department: Technology

Role Description

The Business Systems Analyst partners with business stakeholders and engineering teams to identify business needs, define AI-enabled solutions, and translate requirements into actionable specifications. This role uses AI tools and copilots across the AI Product Development Lifecycle to improve analysis quality, documentation, solution design, testability, delivery readiness, and business outcomes.

Key Responsibilities

• Analyze business requirements, user journeys, pain points, controls, exceptions, data flows, integrations, and system behaviors across enterprise insurance platforms.
• Lead discovery workshops, clarify assumptions, define functional and non-functional requirements, and help stakeholders articulate measurable business outcomes and success criteria.
• Translate business objectives into To-Be processes, functional designs, user stories, acceptance criteria, business rules, dependencies, and implementation-ready backlog items.
• Serve as the primary functional point of contact for delivery teams, resolving requirement ambiguities and supporting design decisions throughout development.
• Partner with QA, SDETs, product owners, and business users to define test scenarios, UAT coverage, regression scope, test data needs, and acceptance evidence.
• Maintain traceability across business objectives, epics, features, user stories, test scenarios, decisions, and delivered capabilities using AI-assisted practices where appropriate.

Candidate Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• 7+ years of experience in business systems analysis, solution analysis, technology delivery, system design, application operations, or related enterprise-scale roles.
• Experience applying AI-assisted delivery practices across discovery, requirements analysis, documentation, process mapping, stakeholder communication, testing, impact analysis, and reporting.
• Strong ability to convert business needs into clear requirements, process models, user stories, acceptance criteria, traceability, and delivery artefacts.
• Knowledge of insurance platforms and processes across onboarding, policy servicing, claims, agent operations, integrations, reporting, and operational support.
• Native-level Japanese proficiency is desirable for Japan-facing roles; intermediate English proficiency is acceptable for working with offshore development teams.

Tech Stack

• Delivery Methods: Agile, Scrum, Scaled Agile Framework, backlog refinement, sprint planning, release readiness, operational readiness
• Business Analysis Artefacts: Current-state and To-Be process models, user journeys, business rules, user stories, acceptance criteria, decision logs, traceability matrices
• AI & Productivity Tools: Microsoft M365 Copilot, GitHub Copilot, AI-assisted analysis, documentation, and validation practices
• Quality, Testing & Governance: UAT support, test scenario definition, requirements traceability, defect triage, change governance, audit-sensitive documentation, human review

福利厚生

メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

メットライフについて

メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。

メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。

メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。

About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.