Customer Service Officer
Front Line Associate - Singapore
Do you possess exceptional customer service skills? Do you want to join a global business that is committed to moving money for better? Join Western Union as a Front-Line Associate. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
You will be responsible for welcoming customers, providing them with guidance & help and processing their transactions. Another aspect of your role is to ensure that all transactions are performed in accordance with our Compliance Rules and you will professionally deal with customers enquiries in a timely manner.
Here are some skills, attributes, and qualifications you will have:
Join us, and let's move money for better
- Customer service experience in money transfer operations
- Problem-solving skills
- Experience in cash management
- Strong communication skills
- Fluency in more than one language
- Proficiency in MS Office tools
It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.