Property Services Administrator Property Services Administrator …

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

What we’re building 

We now need a Property Services Administrator to support the transformation of the business within the Asset Management function, so it can Support Canada Life’s Individual and Wealth businesses as well as other Great West group companies through the management of their general account portfolios, and providing collective fund solutions to third party customers in both Europe and North America

Job summary

To provide professional administration support to the Real Estate and Real Estate Finance Teams, within agreed SLAs, in order to meet key business and regulatory requirements.
                                                          
Duties to include

• Review all service charge reconciliations prepared by Managing Agent. Circulate any findings to Property Manager & Asset Manager for further review. Collate all responses & liaise with the Managing Agent. Ensuring all service charges are completed in line with RICS guide lines
• Review all service charge budgets prepared by Managing Agent. Circulate to Property Manager & Asset Manager for further review. Collate all responses & liaise with the Managing Agent
• Attend quarterly management meetings with Managing Agents
• Review all rates bills relating to any void properties. Request approval from Asset Manager. Circulate monthly rates payment report. Prepare payment run to pay rates bills. Ensure that any refunds due are requested from relevant councils.
• Recharge annual insurance premiums to all tenants & Managing Agents. Deal with any tenant queries that may arise. Review monthly Insurers statement & post any adjustments needed. Monitor all insurance claims to ensure Insurers payment are allocated correctly
• Invoice all expenditure that is to be recharged directly to tenants including superior landlord costs.
• Provide support to the Property Services team as required
• Assist with projects that impact the portfolio/division

Who you are

• Good working knowledge of Horizon or similar property accounting system
• Awareness of the RICS service charge guidelines
• Good excel skills
• Good numerical skills and attention to details
• Should be able to prioritise & plan work to ensure deadlines are met
• Must be able to communicate effectively with all levels of staff

Qualifications

• AAT - Either qualified or studying towards

What you’ll like about working here

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us.

Diversity and inclusion

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.