Wolters Kluwer Health is a leading global provider of content for healthcare professionals, serving physicians, surgeons, nurses, allied health professionals, pharmacists, academics, payers, and the life sciences with solutions for research and development, the point-of-learning, the point-of-dispensing, and the point-of-care. Wolters Kluwer Health has three market-centered business units to serve the needs of its diverse customer base: Medical Research, Professional & Education, and Clinical Solutions
The Customer Service Technical Associate is responsible for performing technical troubleshooting to resolve problems related to the UpToDate application and its integration to other software applications. This position is responsible for being the initial technical support contact for our enterprise customer base and individual customers that have a technical problem. This role will also be responsible for handling Emmi related case work.
Essential Duties and Responsibilities
Assume additional duties as requested.
Normal office environmentAll Locations: USA-MA-Waltham-Third AvePosted YesterdayFull timeR0008780
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.