We are seeking a Program Support professional to provide administrative, operational, project coordination, and program support services for a portfolio of NIH programs and initiatives. The successful candidate will assist program leadership and project teams in coordinating activities, tracking deliverables, maintaining documentation, supporting meetings, monitoring schedules, and facilitating communication among stakeholders.

This position is ideal for an organized and detail-oriented professional who enjoys working in a collaborative environment supporting scientific, technical, digital, research, and information management initiatives. The Program Support individual will help ensure efficient day-to-day operations while contributing to the successful delivery of program objectives.

Key Responsibilities

• Provide day-to-day administrative, operational, and project coordination support to program managers, project teams, and technical staff.
• Coordinate meetings, prepare agendas, document discussions, track action items, and support team communications and stakeholder engagement.
• Maintain project schedules, milestone trackers, deliverable logs, status reports, and supporting documentation.
• Assist with planning, organizing, and coordinating project activities, assignments, deliverables, review cycles, and approval processes.
• Support onboarding activities, staffing coordination, and resource tracking across the program.
• Develop, maintain, and organize project documentation, standard operating procedures, electronic files, and program records.
• Compile and manage information for weekly, monthly, quarterly, and ad hoc reporting, including data collection and performance tracking activities.
• Coordinate follow-up actions with team members and stakeholders to support timely completion of assigned tasks and deliverables.
• Maintain shared repositories, knowledge management resources, and document control processes, including version management and records maintenance.
• Provide customer-focused support and assist with emerging priorities, special projects, and operational activities as needed.
• Support transition, continuity, and knowledge-transfer activities as needed.

Required Qualifications

• High School Diploma
• 4+ years of professional experience supporting projects, programs, operations, administration, research activities, or customer support services.
• 2+ years' experience supporting scientific, healthcare, research, library, metadata, information management, or digital services programs.

Preferred Qualifications

• Bachelor's degree in business administration, Public Health, Information Science, Communications, Library Science, Project Management, or a related field.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Ability to work independently while supporting multiple stakeholders.
• Experience supporting federal government programs.
• Familiarity with project management methodologies and tools.
• Experience maintaining project documentation repositories and collaboration platforms.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$50,605.00 - $86,028.00

Nationwide Remote Office (US99)