Introduction

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to serve 2,000+ enterprise customers globally with 2,500 talented professionals across over 30 countries.

Job Description

Introduction

We are looking for a proactive, driven and solutions-focused individual to join our Global Payroll team. This role will support payroll operations across a diverse international landscape spanning EMEA, APAC and North America.

This is an excellent opportunity for someone who thrives in a fast-paced, evolving environment and enjoys balancing operational excellence with project and transformation work. The successful candidate will play a key role in helping shape and support a modern global payroll function, whilst gaining exposure to multiple countries, systems, providers and large-scale initiatives.

The role offers significant opportunity for growth and development across global payroll operations, governance, vendor management, process improvement and cross-functional projects within a rapidly evolving international business.

Responsibilities

• Manage end-to-end payroll processing across multiple global jurisdictions, ensuring accuracy, compliance and adherence to internal controls
• Review and reconcile payroll outputs including tax calculations, statutory deductions, benefits and other payroll-related activities
• Partner closely with HR, Finance and external payroll providers to support seamless payroll delivery and process integration
• Maintain awareness of payroll legislation, compliance requirements and industry best practices across supported locations
• Support and enhance payroll governance, controls, audit readiness and process standardisation
• Act as a key point of contact for payroll-related queries, providing a high level of support to employees and stakeholders globally
• Collaborate with external payroll vendors to support service delivery management, issue resolution and continuous improvement initiatives
• Contribute to payroll-related projects including payroll transitions, process improvements, integrations, acquisitions and transformation initiatives
• Assist in developing and maintaining payroll process documentation, operating procedures and knowledge resources
• Act as a payroll SME within project workstreams and support broader Global Payroll team initiatives as required

Skills & Experience

• Strong operational payroll experience across multiple international jurisdictions within a global environment
• Experience supporting outsourced payroll models and working with global payroll providers
• Exposure to payroll operations across EMEA, APAC and North America
• Experience supporting payrolls in India, US and Canada would be highly advantageous
• Good understanding of payroll controls, compliance, audit and governance practices
• Strong analytical and problem-solving skills with a proactive approach to issue resolution
• Interest and experience of leveraging AI, automation and technology to improve payroll operations, reporting, controls and process efficiency
• Experience with payroll process design, documentation and continuous improvement initiatives
• Ability to manage multiple priorities within a fast-paced and changing environment
• Strong stakeholder management and communication skills across global teams
• Project and transformation experience desirable
• SOX controls experience desirable
• Equity processing experience desirable
• M&A or payroll transition experience desirable

About the Environment

The successful candidate will support payroll operations across multiple countries, working closely with multiple payroll providers, HR teams, Finance and external partners within a complex and fast-moving global environment.

This role would suit someone who enjoys ownership, problem solving, process improvement, and helping drive Payroll towards a true Centre of Excellence model.

About Us

Why SymphonyAI:

• Be part of a fast-growing AI-driven enterprise transforming industries.
• Work with a collaborative, global finance team that values innovation and efficiency.
• Competitive compensation, flexible work environment, and opportunities for growth.