Overall coordination in all fraud related incidents from branches and contact center;
Supervise and monitor the investigation progress in fraud related branch incidents;
Convey business incident case information to relevant units for follow up actions and ensure compliance with relevant bank's policies and procedures, legal and regulatory requirements;
Identify and analyze fraud risk in daily operation;
Assist Branches to handling Safety and Security matters, provide professional advice to resume normal operation soonest;
Provide advice and assistance to the branch network on BCP;
Support other teams in the Anti-Fraud Management Division as necessary; and
Perform other tasks assigned by the management.
Requirements:
Preferably degree holder or above;
Experience in banking industry is preferable;
Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing;
Strong communication and interpersonal skills;
Good command of both spoken and written Chinese and English, including Putonghua;
Be a good team-player, proactive and self-motivated; and
Independent thinking, good analytical ability, self-motivation and job responsibility.
Référence 498770
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