Deputy/Assistant Personal Banking Manager - (Contact Centre, Investment Services)
Bank Of China (Hong Kong) Limited Hong KongDeputy/Assistant Personal Banking Manager - (Contact Centre, Investment Services)
Responsibilities:
- Deliver quality customer services through various media, including telephone, email, video-call, online text and fax
- Grasp opportunities to cross-sell appropriately
- Identify existing and prospective customers' financial needs, including both products and services
- Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
- Degree or above
- With qualifications in HKSI will be preferred
- At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
- With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Applicants with less experiences will be considered as Personal Banking Executive
- Applicants with more experiences will be considered as Personal Banking Manager
Référence 495980
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