Desktop Support - Top Tier Investment Bank

Our client is one of the Top Tier Investment Banks, looking for a dedicated Desktop Support to join their team in Hong Kong.

Responsibilities:
 

• Migration from a Windows 7 based O/S to a Windows 10 platform
• Provide daily technical support to end users including installation and troubleshooting on laptops, PCs, servers
• Support Microsoft Word based products include guiding the users through Self-Service fault finding
• Raise and track request or incidents in Service Now
• Report progress per user daily to project scheduler

Requirements:
 

• Bachelor’s Degree in computer science, Engineering, or any related field.
• 3-5 years of working experience; min. 2 years of experience in IT desktop support position
• Excellent communication skills in English
• Strong stakeholder management skills, customer service skills, strong communication skills