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VP, Process Reengineering (Retail Banking)

Talent Axis Hong Kong
Mise en ligne il y a 3 jours CDI HK$50k - HK$80k
C
Mise en ligne par
Cindy Wong
Recruiter
Our client, a well-established bank, is now seeking an experienced candidate to join their team.

 

Responsibilities

•             Lead the team to provide process improvement initiatives, identify risks issues and prioritize processes to be improved

•             Perform review on current processes for effectiveness, quality and simplification. Diagnose process “pain-points”; evaluate and develop alternative or effective solutions.

•             Implement and manage the operational process management framework across various functions, ensuring quality of performance on branch operations with a view to enhancing operational efficiency and effectiveness.

•             Liaise with business and operational units to improve operational processes and customer facing systems

•             Implement process solutions to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness

•             Prepare and update operational process dashboard reports to monitor and measure post implementation benefits to meet improvement targets and drive SLA adherence and Review

•             Create, update and review documentation for new and existing operational processes and drive integration of new process with existing operational processes

•             Train, guide and provide leadership, direction and pace to working groups  

 

Requirements

•             Degree holder

•             Minimum of 10 years of solid experience in branch operations, procedures and system

•             Sound knowledge on retail banking operations and compliance requirements

•             Excellent in communication and interpersonal skills

•             Self-motivated with strong analytical mind

•             Meticulous and well organized

•             Good command of written and spoken English and Chinese

 

 

Référence  2022_CW_09011
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