Investigators hired into this role will be trained in all four areas.
•Employment/Education: completing education and employment verification either in-house or via our background screening vendors. Focus is given to ensure honesty in their representation of their employment and education history and to ensure there are no disqualifiers based on our guidelines.
•Credit: reviewing an applicant’s credit check results against policy requirements related to findings (delinquencies, CCJ’s, bankruptcies, etc.). The review of this data is required for all roles.
•Criminal: reviews criminal results/certificates identifying any potential criminal history that may be a disqualifier. The investigator must follow specific country guidelines as well as bank policy guidelines in how the information is handled, discussed, documented and adjudicated.
•Data Searches: conducting and reviewing results for media, global sanctions and outside business activities for all applicants and employees
All four key areas require exceptional investigations skills. Additionally the investigator must possess excellent skills in communications. Investigators call applicants to discuss information that must be handled tactfully, professionally and with sensitivity. Written notes are critical to the investigation; documenting proper steps, conversations and justification for decisions is necessary to ensure the proper adjudication is made and is legally defensible.
A Day in the Life of a Screening Services Investigator:
Once trained in all four key functions, an investigator works independently, but has multiple resources for assistance when needed.
• Investigators sign into RAPID and work on cases assigned to his/her queue
• Cases are worked oldest to newest.
• Employment/education history is verified, system databases are checked along with credit bureaus and criminal checks. Detailed notes are placed within the case and next steps are identified.
• Research is completed prior to calling an applicant to ensure all identified questions are handled in one call. Applicants may be required to provide additional information such as employment and education documents, debtor documents, criminal reports and other required documentation as appropriate to the investigation.
• Once all data is collected, a decision is made for satisfactory or unsatisfactory based upon regulatory, bank and country of hire guidelines.
• That decision will determine if the applicant/internal transfer can be hired/moved into role.
Quality review is required to ensure the right decision is made as well as ensuring all regulations and procedures are followed to avoid fines and/or reputational risk.
Investigators use a number of systems and tools to conduct investigations. Depending on the type and complexity of the case, multiple systems may be used to research and document the investigations. Internal, third-party and public records searches may be used.
• RAPID – Record of Arrest and Prosecution Information Database (internal system that houses applications, authorizations, case notes and case documents.)
• Resumes, Credit and Criminal Reports
• Employment/Education verification
• SharePoint (procedures, guidelines, matrices, templates, scripting)
Investigator Skills Required:
• Ability to gather, combine, and examine information from several sources in order to gain new facts, interpret results and draw conclusions
• Ability to research country rules and regulations
• Ability to read and interpret technical and legal information
• Excellent written and verbal communication skills
• Proven ability to handle highly sensitive information and maintain confidentiality
• Ability to excel in a metric driven, production environment
• Strong computer skills, working with multiple databases simultaneously
• Detail oriented, independent thinker with ability to multi-task
• Two plus year’s relevant experience with pre-employment background screening, credit decisioning or investigations